Privacy Policy

01 Information We Collect

Account information

• Full name, email address, phone number
• KVB registration number (Kenyan vets)
• Country code and professional details

Practice data (entered by you)

• Patient/animal records and clinical notes
• Livestock registers, breeding and AI records
• Financial transactions and inventory data

Technical data

• Device type, OS version, app version
• Crash logs and error reports (anonymised)
• Subscription status and billing reference

We do NOT collect precise location data unless explicitly requested.

02 How We Use Your Data

We use your data to:

• Provide and improve DigitalVet services
• Authenticate your account and manage sessions
• Sync your data across devices via secure cloud backup
• Process subscription payments through Google Play
• Send service notifications (subscription expiry, updates)
• Respond to support requests

We do NOT sell your personal data to third parties. Ever.

03 Data Storage & Security

Your data is stored on Supabase infrastructure with:

• AES-256 encryption at rest
• TLS 1.3 encryption in transit
• Row-level security policies
• Regular automated backups

We implement access controls, audit logs, and regular security reviews.

04 Offline Data

DigitalVet stores data locally on your device to support offline use. We recommend enabling your device's own encryption and screen lock (PIN, pattern, or fingerprint) for maximum security.

05 Data Sharing

We share data only with:

• Supabase — cloud database infrastructure
• Google Play — payment processing only
• KVB register data — used only to cross-check the registration number you enter against publicly published KVB registers; no personal data is sent to KVB

All third-party providers are bound by data processing agreements.

06 Your Rights

Wherever you are, you have the right to:

• Access your personal data held by us
• Correct inaccurate or incomplete data
• Request deletion of your account and associated data
• Object to or restrict certain processing
• Receive your data in a portable format

These rights are honoured for every DigitalVet user globally, not only where locally mandated. You can also self-serve most of this — see our Data Deletion page for how to export or delete your data directly. Contact privacy@digitalvet.co.ke — we respond within 30 days.

07 Data Retention

We retain your data while your account is active. On deletion:

• Deleting your account is immediate and complete — we do not keep a copy of your data afterward
• Anonymised crash diagnostics that were never tied to your identity may be retained
• Google Play, not DigitalVet, is the system of record for your purchase history

08 Children's Privacy

DigitalVet is intended for professional adults. We do not knowingly collect data from persons under 18. Contact us immediately if you believe a minor has created an account.

09 Changes to This Policy

Material changes will be notified via in-app alert or email at least 14 days before taking effect. Continued use constitutes acceptance.

10 Contact & Complaints