Terms & Conditions

01 Acceptance of Terms

These Terms constitute a legally binding agreement between you ("User") and DigitalVet. By creating an account or using the app, you confirm that:

• You are at least 18 years old or have parental/guardian consent
• You are a licensed veterinary professional or authorised practice staff
• All information you provide is accurate and complete

02 Licence to Use

We grant you a limited, non-exclusive, non-transferable, revocable licence to use DigitalVet solely for your professional veterinary practice management. You may not:

• Copy, modify, or distribute the application or its content
• Reverse-engineer or decompile any part of the software
• Use the app for any unlawful purpose
• Share your account credentials with unauthorised persons

03 Subscription & Payments

DigitalVet offers a 30-day free trial followed by paid subscription plans:

Payments are processed securely via Google Play. Prices displayed in KES are automatically converted to your local currency by Google Play.

Subscriptions renew automatically at the end of each billing period unless cancelled. The Cancel option in the app's Subscription screen stops DigitalVet from recognising you as subscribed, but it does not stop Google Play from billing you — if you subscribed through Google Play, you must also cancel from Google Play → Subscriptions → DigitalVet to stop future charges. Either way, cancelling keeps your access until the end of the period you already paid for. Refunds are subject to Google Play's refund policy.

04 User Data & Content

You retain full ownership of all veterinary records, patient data, financial data, and other content you enter into DigitalVet. You are responsible for:

• Ensuring data accuracy and completeness
• Maintaining appropriate backups
• Complying with applicable veterinary record-keeping regulations

05 Professional Responsibility

DigitalVet is a practice management tool. It does not constitute veterinary advice and is not a substitute for professional clinical judgement. All clinical decisions, diagnoses, prescriptions, and treatments remain the sole responsibility of the licensed veterinary professional using the app.

06 Availability & Updates

We strive to maintain high availability but do not guarantee uninterrupted service. We may update, modify, or discontinue features at any time. Significant changes will be communicated via in-app notification or email.

07 Intellectual Property

All trademarks, logos, design elements, and software components of DigitalVet are the exclusive property of DigitalVet and its licensors. Unauthorised use, reproduction, or distribution is strictly prohibited.

08 Limitation of Liability

To the maximum extent permitted by law, DigitalVet shall not be liable for:

• Loss of data or business interruption
• Indirect, incidental, or consequential damages
• Damages arising from unauthorised access to your account

Our total liability shall not exceed the subscription fees paid by you in the three months preceding the claim.

09 Governing Law

These Terms are governed by the laws of Kenya. Any disputes shall be subject to the exclusive jurisdiction of the courts of Nairobi, Kenya.

10 Contact